Cinema Equipment and Supplies Announces CIELO – The Future of Remote Monitoring for Cinemas
March 24, 2014
Cinema Equipment and Supplies (CE+S) today introduced Cielo, a software application that allows users to manage their cinema from anywhere. Cielo gives cinema owners, managers, and technicians the ability to see exactly what is going on in every auditorium from any smartphone, tablet, or desktop - and take immediate action in real time.
"With Cielo, we are revolutionizing the way movie theaters are managed," said Guillermo Younger Jr, Head of Product Development at CE+S. "Cielo will connect cinema owners, managers, technicians, and the NOC in a way that has never been achieved."
Next Generation Remote Monitoring
The patent-pending Cielo application allows users to connect from any internet connected device to view critical information needed to ensure movie theater equipment uptime. With a very intuitive and user-friendly interface design, Cielo organizes important data such as lamp hours, feature format, and equipment serial numbers for quick and easy accessibility.
Cielo's notification system informs users when and where potential show-stopping issues occur in real time. With smartphone access, cinema managers and technicians will now have the ability to react instantaneously to critical issue alerts from anywhere. "Our customers have voiced that even seconds are crucial when it comes to show stopping issues. We saw a business need to democratize mission critical data and that is exactly what we accomplished with Cielo. With Cielo, you see what the NOC sees" said Alex Younger, VP of Sales at CE+S.
With Cielo, managers will be notified when their consumables, such as lamps, are expiring and give them the ability to re-order directly from the application. Cielo provides just-in-time delivery of consumables, which eliminates the need to carry unnecessary inventory. "By improving cash flow and efficiency for our customers, Cielo allows managers to focus on other aspects of their business that provide more value" commented Luis Arreola, VP of Operations at CE+S.
NOC Support Integration
Cielo also integrates with Cinevise Global Network Operations Center (NOC) and provides users direct in-application access to technical support from certified Cinevise technicians. Cielo users will have the ability to update or create support tickets from anywhere and be able to view how many open tickets exist at each site and each auditorium. Cielo users can now easily reference important troubleshooting information, such as firmware versions and serial numbers, and update their support tickets directly from Cielo.
Cielo will be available for full release in the summer of 2014. An official release date and region-specific details such as pricing and supported languages will be announced at a later date. CE+S will begin signing up interested cinema circuits for closed beta testing at CinemaCon starting March 25th. For a product demonstration and registration to become a potential beta test site, please visit the Cinema Equipment and Supplies Booth 2211A at CinemaCon.
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